Emily M.

After purchasing our very first home in 2013 using Tom Faison, we knew without a doubt we’d be calling him back the second we were ready to sell and buy again! Sure enough in the fall of 2020, we had Tom over to discuss the possibility of moving, and he listened intently to our ideas, didn’t pressure us whatsoever to take action before we were comfortable, and gave us excellent knowledgeable advice and insight on the market; all the while, his demeanor was highly professional, yet casual and calm. And man, he’s funny, too!! Once we decided we were ready, Tom personally dropped off a bunch of boxes to get us started, and we worked closely with his listing design manager, Kendall to prep our house for selling. She was top notch with organization, recommending and sending direct links to items I needed, contacting and setting up the painters, cleaners, window washer, electrician, trash removal etc. We decided to hire our own stager, but when I wasn’t thrilled with a few layouts in the rooms, Kendall immediately called them and took care of everything without any issue. She was dedicated, confident, in tune with the latest trends, and quick to respond to every email. Once we listed our home, we had 4 offers within 4 days and sold (above asking) for a price we were very happy with. Tom led us through weighing the offers and his many years of experience was very obvious. The whole closing process was smooth, surprisingly easy and we will be using Tom and his team to buy our new house! Tom and his team are humble, intelligent, and conscientious, and these traits made us feel at ease and respected, like we were in the lead, through the whole process.

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