Eli S.

Buying and selling in Washington, DC, especially during a pandemic that has intensified an already competitive market, can be a long, stressful slog. We did both with Tom Faison and Linda Frame, who sold our Petworth condo (even when that market was cooling off) and then helped us find the perfect home on the Hill (when homes were going 10% over asking, we got one under the list price). Whatever the challenges, through all the ups and downs, we felt like they were true partners — seeing opportunities around corners, in the thick of it with us at every turn. Their experience, deep knowledge of the market, good humor and responsiveness served us incredibly well. But it’s the intangibles that elevate Tom and Linda well above most of their competitors. They got to know us, how we lived and what mattered to us. We appreciated how much they listened to us, the time they spent getting to know us and working on our behalf; and we benefited from their sage and sometimes frank advice. Their good nature, strong instincts and diligence ended up being the difference-maker: we were able to win on a competitive home because Linda — by connecting with and communicating the seller’s realtor, offering feedback and understanding what both sides needed — elevated our offer above the rest. We’re so happy with our new home, we won’t need realtors again for a while, but we can’t wait to work with Tom and Linda and their team again in the future.

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